We compete with ourselves. Our goal is to out-perform the Independent Can that we were last week, last month and last year. Our experienced and well-trained staff at all levels, share interest and effort in the completion of every successful order and project. There are no “order takers” at Independent Can. A knowledgeable packaging specialist answers the phone. Cross-training and information-sharing technology enables responsiveness that is impressive.
Many in our sales team have been with us for more than a decade and some have decades more experience in the can making and metal decorating industry. It makes sense to cut out the middle man and deal directly with experts in the manufacturing of metal packaging. This team of front-line sales staff is backed by a printing and production team that touts the same longevity and experience, but also ongoing training in the latest technology.
If the account representative who shook the customer’s hand is traveling, any one of our cross-trained sales people will be able to give status and get answers. In most cases, a dedicated inside sales person will have knowledge of the account or specific project. There is no substitute for informed, live support, with no voice-mail jail or bureaucratic hierarchy.
On-time delivery, pro-active communications and quality products are the goals of every department. We would be honored for the opportunity to deliver on these commitments.